10 Things That Make Good Hotel Service Great!

Hotel Service

Italian-American writer and actor Vanna Bonta once said “There is no hospitality like understanding.

When it comes to guest service in the hospitality industry, this statement holds especially true. The most effective guest experience practices are often the most simple. Just like these 10 easily actionable ideas that can help take guest experience a notch higher at your hotel.

Hotel service_Infograph

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Let me know if these ideas work for you! If you have any more suggestions, feel free to share them in the comment box below.

About the Author:

Joanna HallJoanna’s motto is Simple Excellence. Having grown up in the hospitality industry, she knows the trade inside out. Her passion is ‘customer experience’, and helping you improve this for your customers. As far as she is concerned, there is no excuse for poor customer service! She provides solutions, advice, assessment, inspiration, training and support in the customer service industry, specializing in hospitality and catering.

Her other passions in life are nutrition and fitness. When she is not working or training, you will find her enjoying the great outdoors with her daughter and friends. Connect with Joanna on linkedin.com/in/simpleexcellence or drop her an email on simpleexcellence@gmail.com

Learn how simple ideas can enhance guest experience


"10 Things That Make Good Hotel Service Great!", 5 out of 5 based on 3 ratings.
  • The article you have
    placed over here is really inspiring and useful for me and even for my

  • Andrew Miller

    Hi Joanna..!!
    Really very useful article.. I would like to suggest one more point which adds a great user experience to the guest just by providing them a Digital tablet menu i.e. eMenu rather than traditional paper menu for ordering their food. It can also add a touch of brand image to the restaurants and hotels. For more info: http://www.eMenuWorld.com

  • Amber

    Very nice article. One more option is there through which you can retain your customers.

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