One of the considerations while evaluating a property management system is whether it gives you complete control.
In a hotel, managers deal with complex situations almost daily like handling different types of discounts that can be offered, cases of refunds, cancellations and tax exemptions. While handling guests, one have to manage different languages and currencies. You also need to juggle between task assignments to the front desk and housekeeping, pick and drop arrangements and security, in a seamless manner while working continuously towards improved processes, increased revenues and customer satisfaction. To achieve all of this, having a property management system that works at the core of your hotel operations and gives you complete control is critical.
Hotelogix property management system is designed and structured in such a manner that right from room management, rate management, reservations/discounts, guest management to complex tasks like integrations can be managed from a single platform. Below are some of the features to exemplify this:
The Rooms Manager feature allows the user to create rooms and group them based on the Block and Floor number they are located on. Unlimited room types can be created and the different amenities that are offered as per the room type as well as the room taxes can be configured. This gives more control to the user as opposed to a flat list of only room numbers or names.
For example: With this feature, the housekeeping manager can control the duty allocation based on floors/blocks rather than room numbers. This makes task management less cumbersome as it adds more structure to the process.
The feature is also useful when configuring online booking engines and passing on detailed room information to other integrated channels.
Having a property management system that is inflexible in the types of rates created or restricts the number of rates created can be a problem. Hotelogix has a powerful rate manager that allows creation of seasonal rates, special rates, centralized rates, web rates, high weekdays and low weekdays, last minute rates and much more. The system allows complete control to the user to allow association of different Cancellation and Booking policies to various rate types. Hotelogix also offers a comprehensive Package Creation feature where different add-ons and inclusions can be configured like airport pickup, meals and more.
This feature also lets you create unlimited packages that can be associated with Group Bookings, VIP Guests, Corporates, Travel Agents, Web Booking, OTAs and others.
Unlimited Points of Sale
Creating Point of Sale outlets in the system gives a lot of control to you in terms of managing the operations seamlessly. When it comes to mapping the bill of each POS outlet to the room type, having a single-point control helps in central reconciliation of invoices from various POS points, making the guest checkout faster and accounts, error-free.
Instead of having someone go physically to each POS point to check invoicing, this feature again puts more control in your hands.
As a manager, you also get better equipped to manage the different outlets because they are considered as separate entities, and generate their own performance reports.
This feature lets you collect guest information, maintain guest history, add a VIP guest list and also send emails to guests with a single click. Reservation, booking confirmation and pending payment emails can be sent to selected guests or all guests in a list. The feature gives you more control to manage different types of guests and their experience smoothly.
Connect to the Online Marketplaces
If you are considering a Cloud PMS, you need to ensure that it provides single-point control in terms of selling rooms online through website booking engine, social media integrations and channel connections to GDS and OTAs. Hotelogix PMS has an integrated distribution system to connect you to all online marketplaces from a single dashboard.
Unlimited Users & More
Another feature is the ability to create unlimited number of users. On Hotelogix PMS, the hotelier is able to create multiple users along with user roles to control who accesses which part of the system. Other features like changing the currency/language of the system, updating cancellation/booking policies and handling different types of discounts in a few clicks put more power in your hands.
When evaluating PMSs, it is important to look for one with features that give you complete control in managing and improving operations instead of a PMS that hinders the process by imposing limitations because of the way the system is designed. Questions should be asked to check if you will be facing any limitations because of the inherent features and restrictions in the system.
A PMS that is designed keeping the hotelier in mind will empower the manager with tools that result in increased efficiency, improved ROI, achieve revenue projections and a lot more.