The advent of internet has revolutionized the way the world conducts its day to day business. Hospitality industry too hasn’t remained unaffected. Online hotel reservations
have slowly become a regular norm and anyone waiting to reach the reception desk to make a reservation is looked down upon as ‘behind the times’ today. Simply put, technology has made hotel reservations simpler, less cumbersome and hence, more popular.
Increased dependence on technology to manage properties has also put new evolving expectations on the different types of hotel management software. The ideal hotel management software needs to be all inclusive in nature; capable of managing properties of all sizes and types. Furthermore, the booking mechanism should be easy to use and visitor maintenance procedures free of confusing technical jargon. The front desk operations must be integrated well, in order to facilitate efficient administration of the property. In addition, the software must support multiple properties and multiple currencies which can be managed effectively from different geographical locations.
One of the important purposes of implementing hotel management software
is to minimize the usage of paper stacks and replace them with an intelligent system that can retain client data and provide timely details and reservation trends to allow for a personalized touch in dealings with visitors. Some of the important features of an efficient hotel management software are:
- Easy Check in and Check out
- A comprehensive front desk interface
- Web booking system which enables group bookings at multiple rates
- Easy to use payment gateway that can process safe credit/debit card transactions
- Unlimited POS (point of sale) terminals which can be utilized at Room service, Restaurants, Spas etc.
- Streamlined account maintenance
- Efficient reporting and management of housekeeping operations
- 24/7 Live Support that can be accessed with ease
Although there are several types of free-to-download hotel management software available in the market, you must exercise great caution while deciding to download and install them on your hotel’s computers. It is not unheard of, that software developers, who create these free-to-download programs, infect them with different types of malicious codes and viruses, capable of compromising the security of hotel’s systems. On the other hand, there are hotel management software being sold in the market which are outrageously expensive and can be afforded only by big business entities.
Selecting the right type of hotel management software for your property is a decision that should be taken keeping in mind all the specific requirements of your business and its day-to-day operations. You need to study the software and determine whether it’ll really be able to ease off the pressure on your staff or it would instead, end up being a liability which can cause great damage to your hotel’s reputation. It is advisable that you carry out a test run of the software for a certain period of time. This’ll help you to assess the capability of the software and will further enable you to have any customizations in the software, if necessary.