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Account Manager

Job Description
  • Own Customer Relations during the entire Life Cycle of the Client.
  • Manage Customer Training, refreshers and account setup/go-live.
  • Monitor Customer usage and performance.
  • Proactively call customers to let the customer know that we are here to support them from a business perspective and help them get the most ROI from their Hotelogix services.
  • Escalate any concerns regarding well-being of the customer to the Head of Global Support.
  • Foster and create a Win-Win relationship with new and existing customers.
  • Help with and coordinate with customers with respect to renewals and payments.
  • Periodic account reviews with Global Support Head including service issues, revenue, profitability, run rate gaps and actionable plans.
  • Maintain internally agreed SLA figures.
  • Adhere to, and contribute to the development of support processes, procedures and standards.
  • Manage customer trainings and go live process.
  • Own customer relationship as a contract is signed with the customer.
Minimum Requirements
  • Minimum Graduate with minimum 2+ years of experience in Support/Service sector.
  • Strong analytical, organizational, communication and people skill required.
  • Ability to adapt to new process, technology, procedures and structures.
  • High proficiency in MS Work, excel, PowerPoint and MS Outlook.
  • Ability to work and thrive in multi-tasked and fast paced environment.
  • Professional ‘’Get-it-done” attitude and high work ethics.
Salary

As per Industry norms

No. of Positions

2 positions for Night Shift
1 position for Day Shift.

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Hotelogix: Smart Hoteliering